Privacy Policy

This policy is effective as of September 4, 2026

1-INTRODUCTION

KineticHub LLC (“KineticHub,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit kinetichub.net, submit a form, schedule an appointment, purchase or use our services, communicate with us, or otherwise interact with KineticHub (collectively, the “Services”).

By using the Services, you acknowledge the practices described in this Privacy Policy. If you do not agree with this Policy, please do not use the Services.

2- INFORMATION WE COLLECT

We may collect the following categories of information:

• Contact information, such as your name, business name, email address, telephone number, and mailing address.

• Account and transaction information, such as service selections, subscription details, billing information, payment status, invoices, and customer-support history. Payment card information may be processed directly by our payment service providers.

• Business and project information that you submit when requesting website design, CRM, lead-capture, automation, artificial intelligence, search optimization, mobile application, onboarding, or related services.

• Communications and consent records, including emails, text messages, call records, form submissions, appointment details, consent selections, opt-in dates, opt-in sources, and opt-out requests.

• Technical and usage information, such as your Internet Protocol address, browser type, device information, pages visited, referring pages, approximate location, cookie identifiers, and interactions with our website.

3- HOW WE COLLECT INFORMATION

We collect information directly from you when you complete a form, schedule an appointment, create an account, make a purchase, request support, subscribe to communications, or otherwise contact us.

We may also collect technical information automatically through cookies and similar technologies. Service providers acting on our behalf may provide information necessary to deliver the Services, process transactions, maintain security, or support customer communications.

4- HOW WE USE INFORMATION?

We may use personal information to:

• Provide, operate, personalize, maintain, and improve the Services.

• Respond to inquiries, prepare proposals, schedule appointments, onboard customers, provide support, and communicate about accounts or projects.

• Process payments, administer subscriptions, send invoices, and maintain transaction records.

• Send service-related communications, appointment confirmations and reminders, onboarding updates, account notices, and customer-support responses.

• Send marketing or promotional communications when permitted. Marketing text messages are sent only when the recipient has separately opted in to receive marketing messages.

• Maintain consent records, honor opt-out requests, prevent fraud or abuse, secure our systems, enforce agreements, and comply with legal obligations.

• Analyze website performance, measure service effectiveness, and improve the customer experience.

5- SMS AND TEXT MESSAGING PRIVACY

When you provide a mobile telephone number, KineticHub may use it to send text messages according to the consent choices you make.

Consent to receive text messages is voluntary and is not a condition of purchasing any product or service. Consent to receive marketing messages and consent to receive non-marketing messages are collected separately.

Non-marketing messages may include appointment confirmations and reminders, onboarding updates, account or service notifications, and customer-support responses.

Marketing messages may include special offers, discounts, product or service announcements, and promotional updates.

Message frequency may vary. Message and data rates may apply. Reply STOP to opt out or HELP for assistance.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

We may disclose mobile information to subcontractors or service providers only when necessary to provide supporting services, including customer service, message delivery, platform administration, and technical support.

SMS originator opt-in information and consent are excluded from all other categories of information sharing and will not be provided to third parties for their own marketing or promotional purposes.

We do not sell, rent, or disclose text-messaging opt-in information or consent for marketing or promotional purposes.

Additional information about our messaging program is available in our Terms of Use.

6- HOW WE DISCLOSE INFORMATION?

We may disclose personal information in the following limited circumstances:

Service Providers: We may use vendors that help us host websites, operate CRM and automation systems, process payments, deliver communications, provide analytics, maintain security, or support customers. These providers may use information only to perform services on our behalf.

Legal and Safety Purposes: We may disclose information when reasonably necessary to comply with applicable law, legal process, or governmental requests; protect rights, safety, or property; investigate fraud; or enforce our agreements.

Business Transactions: Information may be disclosed in connection with a merger, acquisition, financing, reorganization, or transfer of business assets, subject to applicable privacy protections.

At Your Direction: We may disclose information when you request or authorize a specific disclosure.

The SMS and Text Messaging Privacy section controls the treatment of mobile information, SMS opt-in information, and text-messaging consent.

7- COOKIES AND SIMILAR TECHNOLOGIES

We may use necessary, functional, analytics, and advertising cookies or similar technologies to operate the website, remember preferences, understand website traffic, improve performance, and measure marketing effectiveness.

You may manage cookies through your browser settings. Disabling certain cookies may affect website functionality. Third-party services may process cookie or device information under their own privacy policies.

8- DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing Services, maintaining business and consent records, resolving disputes, enforcing agreements, meeting legal obligations, and protecting security.

Retention periods may vary depending on the type of information and the reason it was collected.

9- DATA SECURITY

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.

However, no transmission or storage system can be guaranteed to be completely secure, and we cannot guarantee absolute security.

10- YOUR CHOICES AND RIGHTS

You may request access to, correction of, or deletion of certain personal information by contacting us. We may need to verify your identity and may retain information when required or permitted by law.

You may unsubscribe from marketing emails by using the unsubscribe link contained in the message.

For text messages, reply STOP to opt out. Reply HELP for assistance.

Opting out of marketing messages does not prevent us from sending necessary service-related communications when permitted by law and supported by your separate consent.

11- CHILDREN’S PRIVACY

The Services are intended for adults and business users and are not directed to children under 13.

We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us so that we can take appropriate action.

12- EXTERNAL LINKS

The Services may contain links to websites or services operated by other companies. KineticHub is not responsible for their privacy practices, content, or security.

You should review the privacy policy of each external service you use.